Product Competence - quality that thinks ahead
KRAUSE stands for sophisticated access technology that combines innovation, safety and user-friendliness. The focus is on durable products that impress with their high-quality materials and precise workmanship. Continuous further development is based on close dialogue with users and partners from the field. This results in solutions that are orientated towards real requirements and are continuously improved.
The product portfolio covers a wide range of access technology, including ladders, steps, mobile scaffolding (mobile working platforms) and fixed ladders. In addition, KRAUSE also offers customised solutions that are precisely tailored to the respective application. Whether special crossovers for industry, customised maintenance platforms for buses, lorries and rail vehicles or special solutions for challenging working environments - every KRAUSE solution is as unique as its users.
Consulting Competence: professional support right from the start
A good solution starts with a precise analysis. This is why KRAUSE offers comprehensive project support as part of its consulting competence, which starts even before the product is selected. Together with the customer, the requirements and the objective are determined on site. On this basis, an individual project roadmap is created that takes technical and organisational aspects into account.
During the implementation phase, KRAUSE emphasises transparency and direct communication. The progress of the project is continuously documented and coordinated with the customer. This results in close co-operation in which everyone involved is always up to date. The success of the project does not end with the delivery, because KRAUSE customers also benefit from comprehensive after-sales services as part of the KRAUSE SafetyServices after the project has been completed.
Occupational Safety Competence: Simply fulfil inspection obligations digitally
Safety is non-negotiable and an integral part of KRAUSE's self-image. With the seminars offered by the KRAUSE ACADEMY, employees are specifically empowered to take on inspection responsibility themselves. In the practical seminars, they acquire the necessary expertise to carry out regular inspections of ladders, steps, mobile scaffolding (mobile working platforms) and fixed ladders as ‘competent persons’ - competently, legally compliant and in accordance with the law.
If the company does not have a ‘qualified person’, KRAUSE will carry out the inspections with its own team of experienced inspectors - directly on site, efficiently and with reliable documentation. In addition to KRAUSE products, many other work equipment is also inspected, including shelving systems, power-operated windows, doors and gates, stationary electrical systems and machines, industrial trucks and personal fall protection equipment (PPE).
A key component of this security strategy is the collaboration with digitalisation partner wosatec. This cooperation partner's web app adds a powerful digital component to the range of inspections. It enables the paperless performance and documentation of inspections as well as the automated management of all work equipment, including deadline monitoring and the creation of inspection reports. Each piece of work equipment is given an individual QR code that can be used to uniquely identify it and digitally inspect it at any time - mobile, across all locations and in compliance with the law.
The app enables complete documentation of the inspection history, the export of reports and offers a central dashboard that provides an overview of all work equipment in use. It is completely cloud-based. This makes the entire inspection process more efficient, transparent and secure. This solution is particularly advantageous for companies with several locations, a large number of employees or a large stock of work equipment requiring inspection. The necessary licence packages and QR code labels for retrofitting older products are available directly from KRAUSE.
Service Competence: systematic customer orientation
For KRAUSE, service means ongoing support that extends far beyond the point of sale. This includes technical hotlines, spare parts services, personalised sales documentation and a field service that can be reached anywhere in the world. Customers regularly receive new information about product innovations, safety specifications or application recommendations - by newsletter, catalogue, themed brochure or in a personal conversation.
KRAUSE offers dealers extensive POS materials for sales support, digital interfaces for simple data processing and individualised content for optimum presentation in the shop or during a consultation. This turns service into real added value - for both dealers and end customers.
Digital Competence: modern tools for efficient processes
With increasing digitalisation in the industrial environment, the need for intelligent, digital interfaces is also growing. KRAUSE is responding to this development with a clear focus on digital solutions. In addition to the integration of EDI for automated order processes, the website offers an extensive service area with technical data sheets, videos, checklists, information on standards and FAQs. All information can be accessed around the clock from anywhere.
KRAUSE also supports its partners with electronic catalogues, structured product data for ERP systems and the option of integrating products directly into digital procurement systems. This not only makes purchasing faster, but also significantly less error-prone and more transparent.
Positioned for the future: Always one step ahead with 360° competence
With its comprehensive 360° approach, KRAUSE creates a service experience that goes far beyond traditional product offerings. The close integration of product development, consulting, digital work equipment safety and customer support enables companies to work more efficiently and safely. By expanding its digital inspection services - particularly in conjunction with the wosatec web app - KRAUSE is paving the way for a sustainable and legally compliant future.
In the future, new training formats, industry-specific safety concepts and the further expansion of digital solutions will make the offering even more targeted. One idea will always take centre stage: not only providing customers with products, but also supporting them with comprehensive expertise. Because good service makes all the difference - now more than ever.