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Good service makes the difference - the KRAUSE 360° competence

Comprehensive service can make all the difference in many industries - including access technology. The safety, efficiency and durability of the products are just as important as expert advice and smooth support. This is exactly where KRAUSE 360° competence comes in: An all-round service that goes far beyond the mere sale of access technology products.

KRAUSE 360° competence

360° product expertise - innovation meets quality

KRAUSE stands for innovative access technology and continuously invests in the development of new products. The focus is on high-quality materials, durable constructions and user-friendly design. New technologies, improved manufacturing processes and close co-operation with users lead to innovative developments that meet the increasing demands of the modern working world.

In addition to a wide standard range of ladders, folding steps, mobile scaffolding and other access technology, KRAUSE also develops customised solutions that are precisely tailored to the customer's needs. Whether in industry, where customised crossovers and working platforms facilitate access to machines and systems, in the transport sector with specially adapted maintenance platforms for commercial and rail vehicles or in special maintenance scenarios that have to meet the highest safety requirements - there is a suitable solution for every challenge.

360° consulting expertise - customised solutions

With its 360° consulting expertise, KRAUSE offers comprehensive support from the initial analysis, conception and realisation through to after-sales service. In the first step, experts analyse the initial situation together with the customer on site in order to define the goal to be achieved. A customised project plan is then drawn up in close consultation with the customer. During the realisation phase, KRAUSE attaches great importance to transparency and provides insight into the current project status at all times. This holistic approach ensures that customers not only receive high-quality access technology, but also benefit from professional service in the long term. Finally, with SafetyServices, the company offers an optimised after-sales service package that includes seminars, training, regular inspections and installation services. This holistic approach ensures that customers not only receive high-quality access technology, but also benefit from professional service in the long term.

360° occupational safety expertise - KRAUSE SafetyServices

Occupational safety has the highest priority. With KRAUSE SafetyServices, the company offers practical seminars to sensitise customers to the safe use of access technology. The aim of the KRAUSE ACADEMY seminars is to impart comprehensive specialist knowledge so that participants can carry out the regular inspection and safe provision of ladders, steps and mobile scaffolding (mobile working platforms) independently as a ‘qualified person’. This means that companies are optimally prepared to comply with legal regulations.

KRAUSE-INSPECT offers professional on-site inspection of work equipment as a service for all companies that do not have a ‘qualified person’ themselves or whose inspector is unable to attend. KRAUSE inspectors come to the company, carry out the inspections and prepare the necessary inspection documents. The range of inspections includes ladders, folding steps, mobile scaffolding, fixed ladders, platform ladders, tanker ladders, ice-free scaffolding, customised solutions, shelving systems, power-operated windows, doors and gates, fall protection systems as well as fixed electrical systems and machines, industrial trucks and PPE.

The web app from KRAUSE's co-operation partner wosatec is also used. The digital solution enables paperless recording of inspection results, automatic reminders of inspection dates and centralised, cloud-based management of all work equipment. This not only increases efficiency, but also the traceability and legal certainty of the inspection processes. 

KRAUSE access technology products are supplied with the QR code labels required for digital inspection. Older models can be easily retrofitted. The licences required to use the web app are also available from KRAUSE. With this holistic concept, KRAUSE offers a comprehensive solution for more occupational safety, efficiency and legal certainty in the company.

360° service expertise - always at the customer's side

Good service starts before the purchase and does not end with the purchase. KRAUSE offers extensive additional services such as product catalogues, promotional and themed brochures, page layout, newsletters, a technical hotline and a fast spare parts service. POS materials ensure an optimal presentation in retail outlets, while the comprehensive field service provides customers with personalised support.

360° digital expertise - efficiency through digital solutions

As a modern company, KRAUSE is increasingly focussing on digital solutions. The website offers a service area with technical data, videos, FAQs and information on standards, laws and regulations. A direct connection to ordering systems, electronic invoice transmission and automatic order transmission (EDI) as well as electronic catalogues ensure smooth processes.

KRAUSE - more than access technology

With KRAUSE 360° competence, customers benefit from maximum safety, more efficient processes and comprehensive support. The holistic approach not only increases the longevity of the products, but also optimises their use in everyday working life. This is how good service makes the difference!

KRAUSE plans to further expand its 360° competence in the future. This includes the development of new training programmes, the even closer integration of digital services with physical products and the expansion of the range of consulting services to include industry-specific solutions. In this way, KRAUSE will remain a reliable partner for safe and efficient access technology in the future. In addition, the focus will increasingly be on sustainable solutions - from energy-efficient production processes to durable and environmentally friendly product designs.

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