In connection with the award, particular emphasis is placed on the quality and durability of the products, adherence to deadlines, and the availability and competence of the contact persons. This clearly outlines how customers measure KRAUSE in everyday life.
What lies behind the DIPMB seal of approval for “High Customer Satisfaction”
The seal of approval for “High Customer Satisfaction” is awarded to companies that achieve particularly high standards in opinion polls on customer service and satisfaction. The seal stands for a strong focus on quality, service and customer experience, which is reflected in positive customer reviews, high loyalty and a very good reputation in the market.
In addition to traditional surveys, large amounts of customer comments on the internet are also evaluated, for example on social media, in reviews or forums. This creates an overall picture that reflects both explicit surveys and the real mood in the market. For award-winning companies, this means that they impress not only in a single channel, but across various points of contact.
Why KRAUSE stands out in this assessment
For KRAUSE, the seal is an external reflection of a holistic strategy that has been pursued for years. The company positions itself not only as a manufacturer of ladders, steps, mobile scaffolding and system solutions, but also as a partner for safe working at height – from product development, project planning and assembly to training and periodic inspections.
Customers experience KRAUSE in practice in several areas at once. On the one hand, through the range of standard products that are used daily in many craft and industrial businesses. Here, robustness, practicality and a wide range of product variants that are suitable for the respective tasks are important. On the other hand, through project-specific solutions such as stationary or mobile crossovers, platforms and customised solutions that are used on production lines, conveyor systems or in the maintenance sector.
Experience shows that such projects are a yardstick for satisfaction: if requirements are clearly recorded, technical solutions are explained in a comprehensible manner, construction and assembly proceed as planned, and contact persons are available to answer questions, then trust is built. When companies continue to use the same partners for many years, this is ultimately reflected in surveys and online feedback, which are included in the DIPMB evaluation.
Customer satisfaction throughout the entire lifecycle of access technology
An important component here is looking beyond the purchase itself. Access technology is a work tool with clear obligations: it must be used safely, inspected regularly and repaired as necessary. KRAUSE accompanies this life cycle with services that provide immediate relief for many companies. These include training courses and seminars in which your own employees can be trained to become “qualified persons”, as well as inspections by KRAUSE specialists and support services relating to documentation and organisation.
For users, this means that technical and organisational aspects are intertwined. Experience shows that those who can be sure that test reports are complete, deadlines are kept in mind and expert support is quickly available in case of doubt rate the cooperation much more positively than a purely product-related relationship. Especially in the training and service business, the combination of technical depth, practical relevance and reliability is a key factor in customer satisfaction.
At the same time, the importance of digital components is growing. In general, it is clear that strong customer satisfaction is linked to clear service and quality promises. In many companies today, these promises increasingly include digital processes, for example when work equipment, inspection dates and documents are no longer managed in paper files but in a structured manner in digital solutions. KRAUSE is gradually expanding its range of services to include such components, thereby supporting companies in mapping access technology in a clean and efficient manner. This directly contributes to transparency and suitability for everyday use, two aspects that are particularly frequently mentioned in satisfaction ratings.
Signal effect internally and externally
For KRAUSE, the “High Customer Satisfaction 2025” award is primarily a visible promise of quality to the outside world.
However, the internal impact is at least as important. The award makes it clear that the sum of many decisions – from product design and manufacturing quality to project management and service offerings to training formats and digital solutions – is consistent from the customer's point of view. At the same time, the seal raises the bar: anyone who publicly advertises “High Customer Satisfaction” must live up to this claim every day.
Award as confirmation of a long-term course
Inclusion in the DIPMB's list of companies awarded “High Customer Satisfaction 2025” confirms that KRAUSE is on the right track: safe, durable access technology, practical project solutions, reliable services and a growing digital offering are not only used by users, but also rated positively.
This makes the seal much more than just a decorative logo. It brings together the opinions of many customers and makes the quality of the collaboration measurable. For KRAUSE, this is an incentive to maintain and further expand this lead – with solutions that stand up to everyday use and a collaboration that customers will continue to perceive as reliable, competent and cooperative in the future.