Good service makes the difference, as the KRAUSE 360° competence shows. Whether purchasing a ladder, planning and assembling complex customised solutions, product inspection and seminars on occupational safety or supporting the specialist trade - with KRAUSE, users have a reliable and competent partner at their side. The KRAUSE Group was founded in 1900 and has continued to develop ever since. Today it is one of the leading suppliers in the field of access technology. With a broad product range and a strong focus on innovation and quality, the company has built up an excellent reputation. With the ‘360° competence’ concept, KRAUSE documents its claim to offer its customers the best possible service.
360° product competence
Innovation and development play a central role in the 360° competence concept. KRAUSE continuously invests in the research and development of new products and technologies in order to meet the constantly changing demands of the market. The company relies on state-of-the-art technologies and forward-looking approaches in order to remain at the forefront of the industry.
A particular focus is on the development of customised solutions that are precisely tailored to the individual requirements of customers. In close cooperation with customers, their needs and challenges are analysed in detail in order to develop customised products that guarantee maximum efficiency and safety. These customised solutions help customers to optimally achieve their goals and increase their productivity.
KRAUSE takes great care to subject all new products to stringent quality controls to ensure the highest standards. By using high-quality materials and state-of-the-art manufacturing techniques, the products are not only durable and robust, but also particularly user-friendly. Every step of the development process is geared towards providing customers with the highest levels of reliability and performance.
360° consulting competence
Comprehensive advice is a central component of 360° competence. KRAUSE offers customised solutions to find the optimum access technology for different requirements. Consultancy begins with an analysis of the working environment and specific requirements, followed by support in the planning and design of projects to ensure that all aspects of access technology are optimally taken into account. The realisation of the projects is accompanied to ensure a smooth and efficient implementation. In addition, special consulting services are offered to ensure compliance with safety standards, to prevent accidents at work and to optimise and maintain the technology used.
Our expertise also extends to the design and optimisation of the point of sale (POS) to ensure the best possible product presentation and customer satisfaction.
Regardless of whether it is an industrial company, trade, specialised trade or DIY store, great importance is attached to the successful implementation of projects and comprehensive customer support in every phase.
360° occupational safety competence - KRAUSE SafetyServices
KRAUSE is aware of the high safety requirements of users and does everything in its power to offer the best possible access solutions. To ensure that users can operate and maintain these correctly, the manufacturer also offers SafetyServices. In practical seminars, participants acquire the necessary knowledge to carry out product inspections independently and document them in a legally compliant manner. Practice-orientated user and product training courses provide support for the safe assembly, disassembly and use of a wide range of products. Companies that are not in a position to carry out tests themselves can utilise the product inspection service. The KRAUSE team carries out the test on site, affixes the sticker and prepares the necessary test documentation.
360° service competence
The central cornerstones of 360° service expertise include a wide range of support services aimed at comprehensively fulfilling customers' needs. Catalogues and brochures provide detailed information and comprehensive product overviews to help customers select the right products. Thematic catalogues delve deeper into specific solutions and application areas to provide targeted support for different industries.
POS materials ensure optimum product presentation at the point of sale and thus promote customer loyalty and sales success. With expert advice and reliable on-site service, the comprehensive sales force ensures that no questions remain unanswered and that every challenge is mastered.
Individual requirements are taken into account by customised solutions in the page design, which enable perfect integration of the products into existing systems or even completely new presentations. The spare parts shop guarantees the rapid availability of spare parts in order to minimise downtime and keep operations running at all times. In addition, a regular newsletter provides information on current developments, new products and attractive offers so that customers are always up to date. For technical questions and support, a technical hotline is available at all times and offers rapid assistance.
360° digital competence - comprehensive online service
KRAUSE is a digitally orientated company that offers its customers comprehensive access to all relevant information online. In addition to technical data, texts, images and videos on the products on offer, the company provides various electronic connection options to keep customer data up to date at all times. These include, for example, automatic order transmission (EDI) and electronic invoice transmission, which ensure efficient processing and transparency.
The service area of the website offers a variety of interesting topics, such as technical clips on how to use the products, downloads for detailed product information and a user-friendly spare parts shop. In addition, relevant information on standards and regulations is provided so that customers are always up to date and can fulfil legal requirements.
KRAUSE is continuously innovating in the digital space to optimise customer interaction and provide the highest level of service and support. The advanced digital solutions ensure that customers can organise their business processes efficiently and have access to reliable support and up-to-date information.
KRAUSE has the right solution for every access problem
The advantages of KRAUSE 360° competence are obvious. Comprehensive advice, training and regular maintenance maximise user safety. Optimised solutions and training help to increase efficiency and productivity. The holistic approach and comprehensive services lead to a high level of customer satisfaction. In the long term, regular maintenance and qualified training extend the service life of the products and thus reduce costs.
For the future, the KRAUSE Group plans to further expand the 360° competence concept and adapt it to the changing requirements of the market. This includes the integration of new technologies and digital solutions to make the service even more efficient and customer-orientated. In addition, KRAUSE will continue to invest in the training and further education of its employees in order to always be at the cutting edge of technology and safety.
By combining personalised advice, comprehensive training, reliable service and continuous innovation, KRAUSE ensures that its customers not only receive high-quality products, but also the best possible support. This leads to greater safety, efficiency and satisfaction for users and contributes to the long-term success of customers.