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KRAUSE Digital Competence - the attractive digital information offer around access technology

As a traditional company, it is a matter of course for KRAUSE to support customers from the first analysis to the lifelong after-sales service. Perfect service and customer orientation have been the focus there for more than 120 years. That is why the manufacturer also accompanies users and partners digitally on the customer journey. In order to be a reliable and competent partner, the Alsfeld company exclusively offers the original KRAUSE 360° competence. It covers the areas of products, service, consulting and occupational safety and is complemented by digital competence. Especially for individual projects, good data and product information are the basis of every planning. That is why the Hessian access technology experts have been making extensive electronic catalogues and information material available digitally for a long time. Various languages and all common formats are supported and can also be customised on request.

KRAUSE 360° digital competence

Many data formats for fast and exact exchange

Whether electronic catalogues e.g. in MS-Excel format or BMEcat are desired, KRAUSE delivers them. Standardised formats make the exchange of electronic catalogue data easier and more efficient. The time saved during data entry and transmission ensures higher cost efficiency and the service contributes significantly to the improvement of the master data quality. As a rule, the transmitted data can be easily transferred to the respective target platform, such as web shops and ERP systems. Further electronic connection possibilities are EDI (ORDERS, ORDRSP, DESADV, OSTRPT, INVOIC), OpenTrans and Standard XML. Qualified contact persons are available at KRAUSE for individual adaptations.

On the KRAUSE website, B2B as well as B2C customers can find all important information on the product detail pages, including product images, technical specifications, comprehensive product descriptions and all available variants. Also available there are accessories and matching spare parts as well as assembly and usage instructions.

Digital or printed: first-hand product information

"Raw materials are becoming increasingly scarce and should be used wisely, this is especially true for paper. We take our responsibility for the environment very seriously and therefore constantly review every area of our actions", says Melanie Büttner, Marketing Manager at KRAUSE.

For this reason, the access technology experts provide product data, pictures, videos, brochures, price lists and many other information media digitally. Less paper and still optimally informed: That is the claim of the Hessians. With its digital services, the company is making a further sustainable contribution to avoiding paper consumption and dispatch costs. All useful digital product enhancements, such as fillable forms or interactive documents, are used. The fact that all services come from one source, from development to production, assembly and training to permanent analogue and digital service, ensures maximum security for the KRAUSE partners and ultimately also for the users.

KRAUSE service area

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